NSB BPO Solutions Limited company is headquartered in Bhopal, Madhya Pradesh, with a corporate office in Noida, Uttar Pradesh. With nearly 21 years of experience, NSB BPO is a recognized player in the Business Process Outsourcing (BPO) sector.

Business Operations

The company is engaged in providing end-to-end BPO and support services solutions, which include:

1. Customer care and helpdesk call centres
2. Tele-sales and tele-collections
3. Digitization of documents, application processing, and KYC compliance
4. Payroll management
5. Warehousing and archival services

Alongside, the company is also engaged in FMCG and staples trading, dealing in pulses, sugar, rice, dry fruits, fruits, and vegetables. Leveraging its widespread presence across India, NSB BPO sources products economically and supplies them to retailers through B2B sales.

Technology & Workforce

The company integrates advanced technologies such as Artificial Intelligence, Speech Analytics, and Data Analytics to deliver high-quality solutions. Regular employee training, upskilling programs, and certifications help ensure alignment with the latest industry standards.

Industry Coverage

NSB BPO serves a diverse client base across sectors, includes Telecom, BFSI, E-Retail and E-commerce, Insurance, Food Delivery & Hospitality, Healthcare & Education and State and Central Government organizations

The company provides both voice and non-voice services, as well as back-office support, catering to startups, mid-sized firms, and large corporates.

Competitive Strengths

i) Quality Service: Consistently delivering timely, accurate, and efficient services, ensuring customer satisfaction and retention.
ii) Experienced Leadership: Backed by promoters and senior management with decades of expertise in BPO and allied industries.
iii) Client Relationships: Strong, long-term customer relationships resulting in repeat business and sustained growth.
iv) Diversified Client Base: Serves multiple sectors across BFSI, insurance, education, healthcare, government, retail, e-commerce, travel, and logistics.