1. Company Focus:

• Industry: HRH Next Services Limited operates in the Business Process Outsourcing (BPO) industry.
• Services Offered: Provides a comprehensive suite of Call Centre Services, covering Inbound Services, Outbound Services, Backend Support, Chat Support, and Email Support.

2. Company History:

• Incorporation: Originally incorporated as “HRH Next Services Private Limited” on February 2, 2007, under the Companies Act, 1956 in Andhra Pradesh.
• Conversion: Later converted into a Public Limited Company and changed its name to “HRH Next Services Limited” on August 25, 2023.

3. Growth and Commitment:

• Exponential Growth: Since its inception in 2007, HRH Next has experienced exponential growth in the domestic contact center services sector.
• Clientele Focus: Committed to fulfilling client requirements in various sectors, including Telecom, Foodtech, Autotech, E-Commerce, Fintech, Education, Healthcare, Government, and Banking.

4. Leadership:

• Promoter and Managing Director: Mr. Ankit Shah, with 22 years of experience in the BPO industry, plays a pivotal role in the company’s growth. He provides active advice on finance, corporate strategy, and planning.

5. Service Offerings:

• Call Centre Services: Provides a range of services under Voice Support Services, Inbound and Outbound Voice Processes, Backend Support, Chat Support, and Email Support.
• Customization: Specializes in offering end-to-end solutions tailored to meet specific business needs, helping clients achieve their objectives.

6. Voice Support Services:

• Inbound Voice Process: Manages incoming customer calls, addressing various issues, and initiating formal complaint procedures if required.
• Outbound Voice Process: Involves initiating calls to customers, focusing on Outbound Sales (lead generation, up-selling, cross-selling, promotional offers, product launch campaigns) and Outbound Services (customer service follow-up, welcome calls, renewal reminders, orders and billing information, problem resolution, and escalations).
• Support Services: Provides additional services such as Premium Vernacular Services, Predictive Analytics, and Speech Analytics.

7. Backend Support:

• Infrastructure: Commits to exceptional service by handling vital backend processes, including portal changes, executive profile updates, KYC document processing, and scanned image uploads.

8. Chat and Email Support:

• Chat Support: Ensures excellence in live chat support, offering assistance and support in real-time communication with customers on various inquiries.
• Email Support: Prioritizes responsive and efficient customer service through email support, addressing inquiries promptly and providing detailed responses.

9. Call Centre Process Flow:

• Process Design: Collaborates closely with clients to design optimal processes covering both inbound and outbound calling, creating SOP notes, defining process flows, ensuring data movement, and setting SLAs.
• People Power: Employs a team of handpicked Call Centre Associates who undergo rigorous training, certification, ongoing coaching, and supervision to consistently meet SLAs and output targets.
• Cutting-Edge Technology: Utilizes high-quality dialer software, CRM solutions, and cutting-edge technology to enhance calling modes, speed, and accuracy.
• Exceptional Infrastructure: Invests in infrastructure that prioritizes employee comfort and uninterrupted service, ensuring a comfortable working environment, zero downtime, and business continuity.