Launched as India’s inaugural small finance bank (SFB) in 2016, following the Reserve Bank of India’s (RBI) authorization on March 4, 2016, our institution has carved a distinctive niche in the banking sector. We offer a comprehensive suite of banking products and services across both asset and liability spectrums in the states of Punjab, Haryana, Delhi, Rajasthan, Himachal Pradesh, and the Union Territory of Chandigarh. Our portfolio spans across agricultural loans, MSME and trading loans, and mortgage loans, cumulatively amounting to ₹49,490.93 million as of September 30, 2023.

Decades of Expertise and Strategic Focus

Established in 1999 and regulated by the RBI, they stand as one of the two non-NBFC microfinance entities awarded the SFB license in 2015. With over two decades of experience, there core strategy pivots on fortifying the retail-focused banking franchise. they aim to facilitate access to affordable credit within their operational states, primarily catering to the middle-income group segment with a special focus on rural and semi-urban areas. their operational strategy has enabled us to broaden our footprint significantly, thereby enhancing our customer base and operational metrics.

Geographical Presence and Customer Base

As of September 30, 2023, our network spans five states and one Union Territory, comprising 173 branches and 175 ATMs. A significant 76.30% of our branches are strategically located in rural and semi-urban areas, covering 24 districts and serving 75.75% of our total customer base. This geographical spread underscores our commitment to reaching underserved segments, providing them with limited or no access to formal banking channels.

Customer-centric Approach and Innovation

Their mission to become the primary banker for their customers is pursued through a comprehensive suite of product offerings, customer service orientation, an extensive physical branch network, and evolving digital service delivery channels. We also generate fee income from a variety of products and services, including forex and money transfers, remittances, safe-deposit lockers, and insurance products, among others.

Future Outlook

They remain focused on organic growth, particularly through secured lending, and on continuing their expansion into new and contiguous geographies. they strategic focus on building a granular loan book, combined with their cost-effective funding approach, positions us well for sustained growth and success in the competitive banking landscape.

In summary, the journey from a local area bank to a leading small finance bank encapsulates a commitment to inclusive banking, strategic expansion, and a robust financial performance, paving the way for a promising future in the Indian banking sector.