Micropro Software provides end-to-end IT solutions to its clients, with a strong emphasis on ensuring the security and efficiency of IT operations. Here’s a breakdown of the key elements of this business model:

1. Core Services:

a) Software Development: The company designs, develops, standardizes, and customizes software solutions across various industry verticals. They emphasize the importance of meeting governance requirements and software development standards while also addressing issues related to traffic load, security, and data protection.

b) No Outsourcing: Notably, the company does not outsource activities to third-party vendors, implying that all services are provided in-house.

2. IT Infrastructure Management Services:

End-to-End IT Solutions: The company positions itself as an end-to-end IT solution specialist, offering services that enable clients to offload their IT operations. This includes software development, implementation, and E-governance to meet governance requirements and software development standards. E-governance is emphasized as an integral part of their services.

3. End User Management:

The company provides End User Services designed to enhance end-user productivity and streamline services across various locations. This includes centralized support with standardized processes, 24/7 support, and the management of desktops, operating systems, office automation applications, business applications, troubleshooting of local network issues, and technical support services.

4. Server Management:

The company acknowledges that managing servers is a costly and time-consuming activity. Their Server Management Service aims to ensure the availability of server hardware and operating systems in a healthy and optimal state. It covers various aspects, including server hardware, operating system installation, configuration, administration, monitoring, incident and problem management, version migration and upgradation, patch management, performance, capacity management, and remote server administration.

5. Virtualization Services:

The company offers Virtualization Services to assist organizations in transitioning from physical to virtual environments. This includes consulting and deployment of virtualization technologies and private cloud infrastructure, high availability setup deployment, administration of virtual machines, and SLA-based incident, problem, and change management.

6. Storage and Backup Management:

The company acts as a Managed Services Partner for storage and backup, not only managing clients’ infrastructure efficiently but also providing insights on data usage and cost control. This service includes provisioning of storage, monitoring and management of storage infrastructure, availability and capacity management, backup monitoring, restoration testing, and disaster recovery management.

7. Network Management:

The company’s Network Infrastructure Management Services address all networking needs, providing reliable and flexible networking infrastructure support. They help clients improve network availability, optimize performance, and proactively manage operational issues. The services cover network consultancy, requirement study, network design, and network implementation for LAN/WAN.